About This Privacy Statement
This Privacy and Security Statement describes the privacy practices of Lottes Roofing, Inc. and its subsidiaries, divisions, affiliates, brands, and other Lottes Roofing companies that link to this Privacy and Security Statement, including Lottes Roofing Foundation (collectively, “Lottes Roofing,” “our,” “us,” or “we”). It applies to the information we collect in association with your interactions with us, including, but not limited to:
- Use of our websites, including mobile websites
- Visits to our stores or attendance at our events
- Use of our applications for mobile phones, tablets, or other smart devices
- Phone and email communications with us
- Social media interactions on our websites and other third-party websites like Facebook, YouTube, Pinterest, Google+, Instagram, and X (formerly known as Twitter)
- Viewing our online advertisements or emails
- Interactions with our authorized service providers
What Do We Collect?
We collect personal information when you visit our stores, when you contact us, when you interact with or use our digital offerings, and from business partners and other third parties.
The table below describes the categories of personal information we collect, the sources we collect the information from, our purposes for collecting the information, and the types of recipients that may receive the information from us. And you can find more details in the “How Do We Collect Information?”, “How Do We Use Information?”, and “Information Disclosures” sections that follow.
Identifiers
What Information Does This Include?
Name, email address, phone number, username, physical address, device identifier, IP address, government-issued identification number, date of birth/age, license plate number, tokenized payment information, social media handle, and other similar identifiers.
Where Do We Collect It From?
- Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
- Companies that provide services on our behalf (e.g., installers).
- Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Shipping providers that update address information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
- Payment and transaction processors.
- Communications and mailing vendors.
- The signals emitted by your mobile devices when you travel through our stores.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Administering contests and promotions.
- Registering you for a website or program.
- Communicating with you.
- Improving our products and services, including improving store layouts and digital content.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention.
- Manufacturers of products and providers of extended warranty services.
- Joint marketing partners.
- Financial services companies, such as for home improvement loans, processing payments, etc.
- Any successor to all or part of our business.
- Advisors and consultants.
- Advertising partners.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Internet Activity
What Information Does This Include?
Browsing history, search history, information about your interaction with our websites, applications, electronic communications, or advertisements, and information about your activities when using our in-store WiFi. Session replay software may be used to record and replay your interaction.
Where Do We Collect It From?
- Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Communicating with you.
- Administering contests and promotions.
- Improving our products and services, including improving store layouts and digital content.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as providers of digital analytics services and fraud prevention services.
- Joint marketing partners.
- Advertising partners.
- Any successor to all or part of our business.
- Advisors and consultants.
- Our affiliates and subsidiaries.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
Commercial Information
What Information Does This Include?
Products or services purchased, purchasing history, products or services you like, reviews you submit, or where you shop.
Where Do We Collect It From?
- Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
- Companies that provide services on our behalf (e.g., installers).
- Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Administering contests and promotions.
- Registering you for a website or program.
- Communicating with you.
- Improving our products and services, including improving store layouts and digital content.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- Manufacturers of products and providers of extended warranty services.
- Financial services companies, such as for home improvement loans, processing payments, and for managing Lottes Roofing credit card accounts.
- Joint marketing partners.
- Any successor to all or part of our business.
- Advisors and consultants.
- Advertising partners.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Business Information
What Information Does This Include?
Business information that we collect from you, such as business name, business phone number, business address, business website, and your association with our loyalty programs.
Where Do We Collect It From?
- Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Administering contests and promotions.
- Registering you for a website or program.
- Communicating with you.
- Improving our products and services, including improving store layouts and digital content.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- Manufacturers of products and providers of extended warranty services.
- Financial services companies, such as for home improvement loans, processing payments, and for managing Lottes Roofing credit card accounts.
- Joint marketing partners.
- Any successor to all or part of our business.
- Advisors and consultants.
- Advertising partners.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Payment Information
What Information Does This Include?
Credit or debit card, check, PayPal account, or gift card, as well as available credit for Lottes Roofing credit card.
Where Do We Collect It From?
- Directly from you.
- From financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers.
- Companies that provide services on our behalf.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Communicating with you regarding payment status.
- Collecting payments on behalf of our financial service providers.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as data storage providers.
- Financial services companies, such as for home improvement loans, processing payments, and for managing Lottes Roofing credit card accounts.
- Any successor to all or part of our business.
- Advisors and consultants.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Demographic Information
What Information Does This Include?
Age, race, ethnicity, and gender.
Where Do We Collect It From?
- Directly from you.
- Companies that provide services on our behalf (e.g., installers).
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
- Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
Why Do We Collect and Disclose It?
- Improving our products and services, including improving store layouts and digital content.
- Communicating with you.
- Customer care.
- Administering contests and promotions.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- Joint marketing partners.
- Advisors and consultants.
- Advertising partners.
- Any successor to all or part of our business.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Location Information
What Information Does This Include?
Location based on IP address or mobile device location information. (Please see the Our Tracking Tools section for additional information.)
Where Do We Collect It From?
- Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- Marketing companies that help us learn about our customers and the devices they use to access digital content.
- Companies that supplement our customer records with additional information.
- Advertising companies and content publishers that present you with our ads.
- The signals emitted by your mobile devices when you travel through our stores.
Why Do We Collect and Disclose It?
- Communicating with you.
- Customer care.
- Improving our products and services, including improving store layouts and digital content.
- Administering contests and promotions.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as providers of digital analytics services, and fraud prevention services.
- Advisors and consultants.
- Advertising partners.
- Joint marketing partners.
- Any successor to all or part of our business.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Employment Information
What Information Does This Include?
Profession, trade, or line of business.
Where Do We Collect It From?
- Directly from you.
- Other customers that may provide us with your information to recommend a product or service, ship products to you, or reference you in association with products or services, including financial services.
- Companies that supplement our customer records with additional information.
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Registering you for a website or program.
- Communicating with you.
- Learning about customer trends and interests.
- Personalizing digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as data storage providers and fraud prevention providers.
- Any successor to all or part of our business.
- Advisors and consultants.
- Law enforcement and other entities as we deem reasonably necessary to comply with law.
- Our affiliates and subsidiaries.
Property Information
What Information Does This Include?
Home and property measurements, square footage, public record information, ownership information, estimated home value, and lot size.
Where Do We Collect It From?
- Directly from you.
- Public records.
- Suppliers of property information, such as online property databases.
- Companies that supplement our customer records with additional information.
- Companies that provide services on our behalf (e.g., installers and others that communicate with you about projects).
Why Do We Collect and Disclose It?
- Fulfilling orders and processing returns.
- Customer care.
- Administering contests and promotions.
- Registering you for a website or program.
- Communicating with you.
- Improving our products and services, including improving store layouts and digital content.
- Learning about customer trends and interests.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- Manufacturers of products and providers of extended warranty services.
- Joint marketing partners.
- Financial services companies, such as for home improvement loans, processing payments, and for managing Lottes Roofing credit card accounts.
- Any successor to all or part of our business.
- Advisors and consultants.
- Advertising partners.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Inferences
What Information Does This Include?
Preferences, interests, and other characteristics.
Where Do We Collect It From?
- Directly from you.
- Companies that provide services on our behalf (e.g., installers and others that communicate with you about projects).
- Marketing companies that help us learn about our customers.
- Companies that supplement our customer records with additional information.
- Social media platforms.
- Advertising companies and content publishers that present you with our ads.
- By analyzing the information we collect about you and other customers.
Why Do We Collect and Disclose It?
- Communicating with you.
- Customer care.
- Improving our products and services, including improving our store layout and digital content.
- Learning about customer trends and interests.
- Administering contests and promotions.
- Personalizing digital content.
- Delivering marketing communications and advertising.
- Identifying the devices you use to access digital content.
- Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
- Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- Joint marketing partners.
- Any successor to all or part of our business.
- Advisors and consultants.
- Advertising partners.
- Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
- Our affiliates and subsidiaries.
Information that May Be Considered Sensitive Personal Information
What Information Does This Include?
Account login credentials, biometrics, race, ethnicity, government identification numbers, and precise geolocation.
Where Do We Collect It From?
- See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Biometric Information, Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).
Why Do We Collect and Disclose It?
- See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Biometric Information, Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).
Who Do We Disclose It To?
- See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Biometric Information, Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).
We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:
- Recordkeeping or legal compliance requirements;
- The need to resolve inquiries or complaints;
- Operating, expanding, and improving our business;
- The need to exercise or defend legal claims;
- The need to prevent fraud, protect assets, and promote security; and
- Protecting the rights or safety of you, us, or others.
Lottes Roofing is committed to providing our customers with valuable, personalized experiences. In the course of doing business with you, we use the information we collect to make inferences about your preferences and interests. We use those insights to identify whether you or others may be interested in certain products or services offered by us or third parties. Along with using those insights to engage with you, we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. These third parties may use the information we provide to deliver tailored advertising to you on our and third-party digital properties. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information as defined under certain state laws. Below please find information about these disclosures:
- Identifiers (such as device identifiers, IP addresses, and hashed email addresses that do not directly identify you), Internet Activity, Commercial Information, Demographic Information, Location Information, and Inferences.
- Disclosed to: Advertising Partners and Joint Marketing Partners.
You may opt out of such disclosures by clicking “Do Not Sell or Share My Personal Information.” We do not “sell” or “share” other categories of personal information.
How Do We Collect Information?
We collect information directly from you.
For example, we collect information when you:
- Visit our stores or other facilities
- Register for an account or complete a survey
- Make an online or in-store purchase
- Use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews, or contact our call centers
- Upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third-party websites like Facebook, Instagram, Pinterest or Twitter
- Register for one of our programs or offers, or apply for a Lottes Roofing credit card or a home improvement loan
- Participate in a sweepstakes, contest, promotion, program, clinic, or workshop
- Rent equipment or vehicles or request a quote, warranty, or other information
- Return a product or use a rebate
- Request we send you an electronic copy of your in-store receipt
- Submit information via our websites, mobile websites, or applications
We collect information from you passively.
We use tools like browser cookies, flash cookies, pixel tags, and web beacons to collect information when you use our websites and applications or interact with our emails. For more information about these tools and the choices you may have, please read the Our Tracking Tools section. And we use cameras and other technologies in our stores, in parking lots and at other facilities to learn about customer traffic and for fraud prevention, security, and asset protection.
We collect information from Affiliates of Lottes Roofing.
In the course of serving you and operating our business, we collect information from a variety of third parties. For example, we collect information from:
- Shipping companies
- Installers
- Service Providers
- Your friends and contacts
- Marketing companies that help us learn about consumer interests and trends
- Companies that supplement our customer records with additional information
- Online advertising and analytics providers
- Social media platforms
- Mailing vendors
- Public records resources
- Suppliers of property information
- Our product suppliers and vendors
- Companies that help us process payments
- Service providers that operate on our behalf and collect information
- Financial institutions and other companies that help provide or support financial products and offers
- Security and fraud prevention providers
- Manufacturers and other businesses with which we conduct joint offers or programs
How Do We Use Information?
Here are some examples of how we use the information we collect:
To respond to you and provide you with goods and services you request.
- Fulfilling orders, ensuring proper delivery, or providing services (such as delivering an electronic copy of your receipt)
- Administering your participation in a contest, sweepstakes, or other promotion or sending you prizes you might have won
- Registering you for a particular website, loyalty program, or extended warranty service, or providing you with information regarding such programs or services
- Processing a return (to learn more about our Returns Policy
- Responding to a product or service review
To improve our business, products, and services.
- Improving our websites, mobile applications, and applications for other connected devices
- Identifying ways to make our products and services better
- Improving store layouts including through traffic pattern analysis
- Developing new ways to purchase and browse our products and services
- Personalizing the content on our digital services (e.g., websites, mobile applications, and connected device applications) so you have a consistent experience
To identify and assess website and device application trends and customer interests.
- Recommending products and services that may interest you
- Identifying the devices you use to interact with us so that we can provide you with a consistent experience
- Identifying your interests based on your interactions with us and information we have received from third parties or publicly available sources
- Updating our product inventories to meet projected demand
For security and asset protection purposes.
- In-store, parking lot, and facility cameras track store traffic, stock, and vehicles (in jurisdictions where permitted)
- Mitigating credit losses
- Confirming the identity of our customers who rent trucks or certain types of tools or equipment
- Retrieving unreturned tools or other equipment
- Processing and tracking returns
- Detecting, investigating, and preventing fraud, threats and unlawful activities (e.g., shoplifting) on our physical premises (like in and around our stores, parking lots, facilities), on our digital offerings, and in your Lottes Roofing accounts
For our marketing.
- Sending you communications about Lottes Roofing promotions or offers via regular mail, email, phone, or other electronic channels, including ads on social media platforms
- Sending you newsletters and other information you have requested
- Informing you of new in-store or digital products and service offerings
- Passing along information about offers from our Affiliates and other companies we think you might find interesting, such as extended warranties on products
You can update certain marketing communications preferences by following the instructions in the Manage Marketing Preferences section below.
To provide you with ads and other communications that align with your interests, we may use information collected across different online services and collected from the various devices you use. For example, if you view a product on our website or mobile application, we may arrange for you to see ads for that product or similar products on our websites and applications, or third-party websites and applications.
To communicate with you about your account or our relationship.
- Notifying you about changes to this Privacy and Security Statement, the Terms of Use of our websites or device applications, or changes to any of our programs in which you might be enrolled
- Updating you regarding shipping, product availability, product recalls, warranty information, or rebates
- Sending you other transactional or relationship communications
For social media engagement.
- When you engage with our content on or through social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media platforms to deliver the content or as part of the operation of the website, plug-in or application
- Such social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and device applications
- These social media platforms may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the social media platforms
For enhanced identity verification.
- In certain circumstances, for fraud prevention or similar purposes, we may require customers to engage in enhanced verification processes with us or our trusted third-party partners. Those processes may include the processing of facial images or identification documents.
For other uses we may disclose to you.
- We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law.
Information Disclosures
We may disclose your information for our business purposes and as legally required or permitted by law. Please see below for examples of circumstances in which we disclose information.
With third parties who perform services on our behalf.
- Service providers, such as our delivery service providers who ship and deliver your orders
- Providers of security and payment services
- Shipping and mailing vendors
- Providers of digital analytics services
- Third parties that help us communicate with you
- Marketing and advertising companies that help us learn about our customers or deliver advertisements
- We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions
In association with financial products and services.
- We work with third parties to offer financial products, such as Lottes Roofing credit card and home improvement loans
- We share information with these third parties so that they can provide you with tailored information about products and services and special offers
- These third parties also have their own privacy statements that set out the manner in which they will collect, use and disclose personal information
- We encourage you to review each third-party’s privacy statement at the time you submit your application for such financial products
To provide extended warranty services.
- If you purchase a Lottes Roofing Extended Warranty Service you will be required to provide information such as your name and address to our warranty service providers
- If you purchase products at Lottes Roofing we may share your information with the third-party providers that offer extended warranty services for follow-up to offer such services at a future date
- We limit by contract the ways they may use your information to provide Lottes Roofing Extended Warranty Services
- We encourage you to review each service provider’s privacy statement at the time you submit your personal information for such services
With any successor to all or part of our business.
- For example, if all or part of our business is sold or otherwise acquired, we may sell or disclose our customer lists and other personal information we collect in preparation for or as part of that transaction
If we think we have to in order to comply with the law.
- For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
With our business partners.
- For example, we might disclose information to one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us
- And we may disclose information to joint marketing partners
With advertising and marketing partners.
- To manage and deliver advertising, including by placing ads on the websites and applications you access
- To measure the effectiveness of our advertising campaigns
- To identify the ads you have already seen, so that you don’t have to see the same ads too many times
- To better understand your preferences and interests
For security and fraud prevention.
- We will disclose information to detect, prevent, and investigate fraud or other unlawful activities
- We may also disclose information to collect debts or recover unreturned rental items
At your direction.
- For example, if you ask us to provide your information to a third party to facilitate the delivery of services or resolution of a dispute
Below, please find information about our disclosures of personal information for our business purposes:
- Identifiers, Commercial Information, Business Information, and Property Information
- Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
- Internet Activity, Demographic Information, Location Information, Employment Information, and Inferences:
- Disclosed to: Service providers; Joint Marketing Partners; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
- Payment Information
- Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
- Video/Audio Recordings and Biometric Information
- Disclosed to: Service Providers; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
Manage Marketing Preferences
You can register or change your preferences to receive or not receive marketing communications from us by viewing the My Preference Center page. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. And you may continue to see general audience marketing, such as Lottes Roofing ads on other websites that are placed based on the content available on the sites. If you later opt back into getting marketing communications from us, we will remove your information from our opt out databases.
Registered website users can update their information at the My Account section of our website. If you are not a registered website user, refer to the Contact Us section below for information about how you can contact us.
Our Sites and Children
Our websites and device applications are not created for children. To our knowledge we neither collect online information from nor sell nor share information regarding children under 18. If you are a parent or guardian and think we have information about your child, please email us at roofsupplierstlouis@gmail.com To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides on the Protecting Your Child’s Privacy Online page.
State Privacy Rights & Report
Depending on the state in which you reside, you may have the following privacy rights, subject to statutory limitations:
- Right to Know and Access: Consumers have a right to request information about the personal information that we collect, use, disclose, share, and sell, including requesting the specific pieces of personal information we have collected about them. Residents of Oregon also have the right to request a list of specific third parties to whom we disclose personal information.
- Right to Delete: Consumers have a right to request the deletion of personal information that we have collected from them, though we may be permitted to retain personal information for certain purposes.
- Right to Correct: Consumers have a right to request that we correct inaccurate personal information.
- Right to Opt Out of Sales and Sharing or Using for Targeted Advertising: We disclose your information to select third parties to enhance your experiences with us, to improve our ability to serve you, to keep you aware of our products, services, and offers, and to tailor the offers and promotions displayed to you online by select third-party advertisers to your interests. Some laws may treat some of such disclosures as sales or as a sharing, and consumers have a right to direct us not to sell or share their personal information and to opt out of certain targeted advertising where information is processed across unaffiliated or differently branded websites and applications.
- Right to Limit the Use of Sensitive Information: Consumers have a right to request that we use and disclose certain sensitive information only for certain purposes permitted under law.
- Right to Opt Out of Profiling that has legal or similarly significant effects. We do not profile individuals for purposes to which this right applies.
- Non-Discrimination: We may not discriminate against you for exercising your rights. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of your information.
If you would like to exercise your right to opt out of the sale of your personal information or the sharing or use of your personal information for targeted advertising, please click here: Do Not Sell or Share My Personal Information. We also recognize the “Global Privacy Control” (GPC) to allow you to opt out of the sale of your personal information and the sharing of your personal information for targeted advertising on homedepot.com. The GPC is a proposed specification designed to allow Internet users to notify businesses of their privacy preferences, such as whether or not they want their personal information to be sold or shared. To learn more about the GPC and how you can use it to opt out of the sale or sharing of your personal information you can visit their website here.
If you visit our website with a browser transmitting GPC, we will not share for targeted advertising or sell your personal information associated with your visit. If we are able to recognize you when you visit our website (e.g., because you are logged into your account), we will associate your opt-out preference with your account. And if we recognize you on subsequent visits, including when you use other devices or browsers to log in to your account, we will respect your opt-out preference until you change it. If you visit our website using a browser that does not transmit GPC or using a browser or device that you have not associated with an opt-out preference, click the Do Not Sell or Share My Personal Information link above to register your opt-out preference.
For certain requests, we require that you provide the following information:
- State of residence
- First and last name
- Email address and confirmation that the request is submitted by a natural person (for requests submitted online)
- Phone number (for requests submitted by phone)
- Postal address
The information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request. For example, if we determine that the information provided is not sufficient for verification, you may be prompted to answer a few questions.
If you submit an email address with your access, delete, or correct request, we will send an email to you, asking that you confirm that we have the correct email address within six (6) days of receiving the confirmation email or your request will expire. If you do not see an email from us, please check your spam folder.
There may be circumstances where we may not completely fulfill your request, as permitted under applicable law. For example, if you submit a request to delete your personal information, we may need to retain certain personal information to complete a transaction, detect fraud, or comply with our legal obligations.
If you are an authorized agent acting on behalf of a California resident, or acting on behalf of resident of a state with a similar legal requirement, please send your request to roofsupplierstlouis@gmail.com and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person’s behalf. We will contact you for additional information once your request has been received. Note that we may require the consumer to verify their identity and confirm your authority as the agent.
We have compiled information about the number of California privacy rights requests we received in the previous calendar year and how we responded to them. Please view the California Privacy Rights & Report to view the report.
In addition to the choices offered on the Do Not Sell or Share My Personal Information page, please read the section below entitled Our Tracking Tools for information about how to control certain digital tracking tools and targeted internet advertising.
Lottes Roofing is committed to providing our customers with valuable, personalized experiences. In the course of doing business with you, some of the information collected for our financial incentive and loyalty programs may be combined with other information we collect about you to make inferences about your preferences and interests. We use those insights to identify whether you or others may be interested in certain products or services offered by us or third parties. Along with using those insights to engage with you, we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. These third parties may use the information we provide to deliver tailored advertising to you on our and third-party digital properties. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information as defined under certain state laws. Below please find information about these disclosures for information collected solely for our financial and loyalty programs:
- Identifiers (such as device identifiers, IP addresses, and hashed email addresses that do not directly identify you) and Commercial Information.
- Disclosed to: Advertising Partners and Joint Marketing Partners.
You may opt out of such disclosures by clicking Do Not Sell or Share My Personal Information. We do not “sell” or “share” other categories of personal information. We do not sell or share Sensitive Personal Information (Account Login Credentials) we collect for our financial incentive and loyalty programs.
For more information about Personal Information, including Sensitive Personal Information that may be collected about you outside of our financial incentive and loyalty programs and may be sold or shared for targeted advertising purposes, please see the “What Do We Collect” section above.
Security
When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts.
Links
Our websites contain links to third-party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third-party websites.
Contact Us
If you have additional questions, concerns, would like information about how customers with disabilities may access this Privacy and Security Statement in an alternative format, or have questions about how to exercise your rights, you can email us at roofsupplierstlouis@gmail.com
Changes to this Privacy and Security Statement
Effective Date: January 1, 2004
Last Revision Date: July 27, 2024
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.
Our Tracking Tools
We collect personal and other information using digital tracking tools, such as cookies and web beacons, when you use our websites or mobile applications, interact with our emails or applications provided on connected devices, or otherwise engage with our digital offerings. We also partner with third parties that collect information this way. These third parties may place similar tracking tools on our websites, applications, and advertising to facilitate tracking, advertising, and measurement services.
The tools may collect information about your activities over time and on various digital services offered by us or others.
The tools that we, our vendors, and third parties use include:
- Browser and flash cookies. Cookies are small text files that websites send to your computer or other connected device to identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Flash cookies generally can be disabled only by accessing Adobe Flash settings
- Server logs, which record information about the device, browser, operating system, network, and other resources you use to access our digital services
- Web beacons and pixels. These are small electronic images deployed on websites and emails that collect information about how users interact with content
- Application software. Software in our mobile and other connected-device applications collects information about how you interact with the digital services
We, our service providers, and third parties use the information collected via these tools to:
- Identify new visitors and users
- Recognize returning customers
- Learn how you came to access our digital services
- Keep you logged into our digital services
- Personalize your experience on our website, device applications, and third-party social networking websites, plug-ins and applications
- Identify your location as determined by the IP address of your devices
- Optimize and tailor our websites and device applications
- Make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on our device applications, our websites, or on other websites and applications. We may also get information about your browsing history and online activities from our trusted business partners and vendors
- Better understand our audience, our customers, our website visitors and device application users, and their respective interests, including by learning about your online activities across devices
- Provide correct pricing and ads for the local store you select
Online Interest-Based Ads
We work with digital advertising and marketing companies to provide you with ads that meet your interests and that enhance your experience with us and with select third-party advertisers. These ads may be displayed on websites or device applications operated by us or third parties, and they may be based on information about your activities or preferences collected by us or third parties. For example, if you visit another website and provide your ZIP code, you may see advertising for products available at Lottes Roofing Store near you on another website. We work with third parties to monitor and optimize ad delivery so that you don’t receive the same ad too many times and to help determine whether you were interested in the ads. As noted above, these third parties collect information with their own cookies, pixels, and related tracking technology.
Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.
Limit the use of mobile device advertising identifiers: You can adjust your advertising preferences on mobile devices through your device settings:
- iOS Devices: Go to Settings > Privacy & Security > Apple Advertising > Personalized Ads
- Android Devices: Go to Google Settings > Privacy > Advanced > Ads > Opt Out of Ads Personalization
When you opt out of receiving targeted advertising, you may still see general audience advertising regarding our products and services. We may deliver advertising to a general audience or place advertising on websites and other platforms that relate to our advertisements. For example, if you opt out of targeted advertising and visit a do-it-yourself website, you may see advertising on the website that promotes products and services related to the content.
Controlling Our Tracking Tools
This section provides you with information about the options available to you to control our tracking tools.
Disable browser cookies: Your browser may give you the ability to control cookies, some of which may enable third parties to collect data about your use of our websites. You can adjust your browser settings to block all cookies. Certain browsers also allow you to limit the blocking of cookies to specific websites. Instructions for blocking cookies on commonly used browsers can be found at the links below. You will need to adjust the settings on each browser and on each device for which you wish to block cookies.
Please note that disabling cookies may limit the functionality of our websites.
- Internet Explorer
- Microsoft Edge
- Chrome: Instructions for blocking cookies from a specific website
- Firefox: Instructions for blocking cookies from a specific website
- Safari
As described on our Do Not Sell or Share My Personal Information page, if you disable cookies or clear your local storage on your browser, our Opt Out of Sale tool will no longer work.
Your Choices Regarding Location Information
If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, provide product pricing and availability at our stores near you, provide you with coupons and other offers based on your location, and provide driving directions to our stores. Certain of our device applications may also use this information to determine if you are shopping in one of our stores. If you are, we present you information relevant to in-store customers. For many devices, you can disable our collection of location information in the settings menu of your device or via device portals.
My Account Registration and Use
My Account registration is a service provided by our website. You do not have to register to browse our website. We may require that you register with a My Account to make online purchases. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and home improvement projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.